Anticipate a 3-5 business day lead time for shipping once your order has been placed. We ship twice a week. Our products are made fresh bi-weekly. We do not ship on weekends or holidays. We are a small company who makes great products, not mass produced run of the mill skin care that sits in a warehouse for months awaiting a customer. Sometimes, even with our most prudent planning, we run our of fresh batches and have to make more. This may cause a day or two further delay.

Our products are naturally preserved. Handle them with clean hands and utensils. All of our products have a good shelf life when handled properly, still we do not suggest keeping them for more than one year. We suggest you use creams and lotions within six months, if you plan to keep longer, please refrigerate to assure maximum efficacy.


Please take a moment to make certain you have provided an accurate shipping address with a location for secure delivery. We will not refund or reship items that are sent to a wrong address. We will not reship or refund items in which the USPS tracking service has marked as delivered. We will not investigate deliveries which the post service has elected to hold at a post office because you did not provide a deliverable location. We use the U.S. Postal Service Priority Mail with delivery confirmation for all of our shipping needs. Per U.S. Postal Service policy, parcels too large to fit in a customer's mailbox or in a secured area are not left. We do not ship parcels that require a signature upon delivery unless you specifically request this service which may then require additional shipping charges. Parcel tracking information via USPS Priority Mail is available indicating when the parcel left our hands to when it was delivered to you, the customer. We will provide you with your parcel's tracking number upon request, so that you may track the parcel on the USPS web site. Please do not expect that we will perform tracking services for you. If upon receipt of your parcel, and you believe that your order is incorrect, please notify us by email. If we find you received the incorrect items, we will ask that you return the shipment to us for replacement or full refund as long as the items arrive to us in their original, unopened condition. We will absorb return shipping costs when these criteria are met. We offer the following shipping options: United States Postal Service. We strive to keep our shipping charges low. Most domestic orders will arrive within 3-7 days of being shipped depending on your location.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Meadowlake Farm. The collective work includes works that are licensed to Meadowlake Farm. Copyright 2003, Meadowlake Farm ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Meadowlake Farm or purchasing Meadowlake Farm products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Meadowlake Farm or to purchase Meadowlake Farm products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Meadowlake Farm. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Meadowlake Farm used in the site are trademarks or registered trademarks of Meadowlake Farm


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Meadowlake Farm disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Meadowlake Farm does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Meadowlake Farm does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Meadowlake Farm shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Meadowlake Farm has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Meadowlake Farm product is mistakenly listed at an incorrect price, Meadowlake Farm reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Meadowlake Farm reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Meadowlake Farm shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Meadowlake Farm without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Meadowlake Farm may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Meadowlake Farm.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Meadowlake Farm products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Meadowlake Farm products) must be commenced within one (1) year after the claim or cause of action arises. Meadowlake Farm's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Meadowlake Farm may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Meadowlake Farm or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Meadowlake Farm does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Meadowlake Farm is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Meadowlake Farm reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Meadowlake Farm in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Meadowlake Farm, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Meadowlake Farm may link to sites operated by third parties. However, even if the third party is affiliated with Meadowlake Farm, Meadowlake Farm has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Meadowlake Farm. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Meadowlake Farm seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).